― My background
I’ve gone through a number of phases in my career, and each of them has informed my current work ethos and philosophy. I have excelled in a number of project management roles in diverse industries, and believe that my number one asset is my ability to adapt to any challenge that is thrown my way.
― Skills
Leadership
Communication
Critical Thinking
User Experience Design
Customer Experience Design
― Work experience
Customer Experience Manager
EnvyTan, Inc. / Feb 2013 - May 2018
Implemented data-driven operational processes, resulting in cost reduction, improved service quality, and strengthened brand loyalty.
― Education
Kent State University
Master's degree, UX Design / 2018 - 2020
University of Maryland
Bachelor’s degree, Behavioral and Social Sciences
― Courses
Tableau Business Intelligence Analyst Certificate
Coursera/ 2024
CX Data Analyst
Your Customer's Shoes / June 2019 - Present
Collaborated with clients to optimize customer journeys, leveraging data insights to drive sales and cultivate brand advocacy.
Agile Development Practices
Linkedin Learning / 2020
“Whenever I am in a difficult situation where there seems to be no way out, I think about all the times I have been in such situations and say to myself: I did it before, so I can do it again.”
- Idowu Koyenikan
― JEREMY WilsonN
We've worked on many projects together with Raphaela at Camelion, and she's a true asset to any team. She's a team player, but thinks on her feet and never settles for a no. Her ambition and passion for what she does is uncanny, and it's been a pleasure to see her progress and grow more confident in her professional role over time. I thoroughly recommend her for any leadership or project management roles.
Raphaela was my manager at EnvyTan and taught me everything I know about project management. As an intern, she never treated me differently from other team members – instead, she whole-heartedly embraced my ideas and input. She helped me to think about the bigger picture and implement strategy into my everyday work, but also showed me how to bring people together and unite them for a single goal.
― LIANNE HAYES
What they say:
Let's talk
