Wall Of Fame
What Does An Amazing Customer Experience Look Like?
An amazing customer experience can happen anywhere, at any time. It can happen while a customer is doing research about your business before they interact with you. It happens when they walk into your stores, shop on your websites and when they call your customer support team.
A very important moment when your customer experience can have a substantial impact on your business is after the transaction is over. The customer will tell your brand story. They will share their customer experience with their friends, both in person and on social media. Let’s have a look at how your customer experience, good or bad will be shared with the world.
Social Media Channels Are Powerful Brand Influencers
Amazon Focuses On A Consistent Customer Experience
Amazon is among many companies that have an obsession with their customer experience. Amazon may not get it right 100% of the time, but their CEO Jeff Bezos leads from a place of understanding what drives customers to continue to shop on Amazon.com. He focuses on the core principles of low prices, fast delivery and large selection to keep customers coming back over and over again.
Creating A Customer Experience From A Policy
This flight attendant is a perfect example of how a company can deliver an amazing customer experience without spending a dime. She takes the boring policies and regulations that all airlines have to repeat at the beginning of each flight and she creates a memorable and meaningful connection with the customers.
They Rave About Your Service
Type #starbucksrocks or #nordstromrocks into Instagram to see examples of customers just raving about their amazing customer experiences. These kinds of posts are relatable to other customers who have shared an amazing customer experience, but more importantly, they have a high level of influence on customers who may be considering doing business with your brand. How do you turn customers into enthusiastic brand advocates? You deliver an excellent customer experience, every single time!
They Want To Feel Appreciated
Customers genuinely appreciate it when a business shows gratitude for having them as a customer. They are grateful when a company pays attention to the small details, because they feel connected to the brand. They will speak out on your behalf when you go above board to give them a unique and valuable customer experience. Your customers are talking about your customer experience online. What are they saying about your business?
Customer experience is the next competitive battleground. It’s where businesses are won or lost.
There will be talk about your business online. You can control a very large portion of that conversation by focusing on your customer experience. You have to be part of the conversation. You have to tell your brand story and not just leave it up to your customers. Your website and your social media channels are the tools that you can use to take ownership of what’s being said about your brand.
Deliver an excellent customer experience, give people a place to come together and share your brand value with one another. Let’s create your customer experience and start the conversation with your customers.
Want To Hire Me To Create Your Customer Experience?
Your entire customer experience design, including your website and social media channels take 3-4 weeks to create. I am usually booked at least one month in advance. Additionally, it usually takes Google one to two months to index your site so that it shows up in the search results on the first page. The sooner I begin work on your customer experience, the sooner Google can find your site and we can get you connected to your customers.