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Online Shopping Experience Review

$150.00

Description

When you want to test your company’s overall shopping experience, this is the product that you want to invest in. This can be such a powerful tool in understanding what it’s like to shop on your website, what challenges I find on your website, when trying to call or web chat with your company, placing an order and more. I also tell you what the follow up was like after the sale; email(s) received, shipping time, tracking information provided.

Then I film your product being unboxed and tell you what I think about the shipping packaging, the product packaging, anything that was in the box and review what happens when I test your product.

This product is ideal for the following kinds of customers:

  • eCommerce Websites (Clothing Shops, Makeup Companies, etc)
  • Ebay And Amazon Sellers
  • Monthly Subscription Boxes (Birchbox, Stitchfix ,etc)

In other words, if your company sells and ships physical products, then you would fall into this category and this Online Shopping Experience Review is the best fit for you.

If you would like to hear me explain the specifics of this product and what is included, simply listen to recording that I have made for you below.

What Is An Online Shopping Experience Review?

 

You Will Find All Specifics For The Online Shopping Experience Review Listed Below:

-Screen Capture Video Of Me Shopping On Your Website With Audio And Video

-Screen Capture Shopping Video Will Include: 

-What I Looked At On The Website

-What Challenges I Had On Your Website

-What I Loved

-My Actual Shopping And Checkout Experience

-What Kind Of Contact, If Any, That I Had With Your Company (Web Chat, Phone, Email, Social Media, Etc).

-What I Wanted To See And Didn’t And What Tools I Think Would Help More Customers To Choose To Checkout/Buy Now

-What My Overall Impression Of Shopping Your Website Was

-Emails Received After The Order And What I Thought Of Them

Overhead In-Person Video Will Include: 

-Statement About How Long The Order Took To Arrive and What Tracking Information That I Was Provided While I Waited To Receive Your Product

-Video Of Me Unboxing Your Product With A DSLR (Professional Camera) From Overhead

-Critique Of Product Shipping Packaging, Information In The Box, Etc.

-First Impression Of Your Product Coming Out Of The Box

-Information That I See And Information That I Wanted To See And Did Not

-Video Will Include My Perception Of What I Expected Versus What Actually Happened While Testing Your Product

-Video Review Of Me Discussing What I Love And What I Would Like To See Improved

-Video Will Include Discussion About Whether Or Not I Would Purchase This Product Or Not

-Video Will Include Discussion About My Opinion Of The Price Of The Product; Too High/Low Or Correctly Priced

-Video Will Include Discussion About Whether Or Not I Would Give Your Product As A Gift And Who I Would Give It To And Why

-Video Will Include Suggestions For Improving Packaging, Information Included, Product Design And Tools That You May Include To Make Me Want To Engage With Your Company Online And Share Your Brand

-I Will Write A Short, But Effective, Product Review For Your Product For You To Use As You See Fit

-I Will Shoot 4 Professional Photos Of Your Product For You To Use As You See Fit

-Identify Top 5 Social Media Influencers For Your Product For You To Collaborate With To Grow Your Brand

-Send You My Top Tips For Getting Those Social Media Influencers To Talk About Your Products To Their Fan Base

The Online Shopping Experience Review is a great tool to use to measure your shopping experience inside of your company.This video is not shot with the goal of being able to use it as a YouTube review, as I want to be able to speak freely and in an unbiased way about your product so that I can provide you with valuable feedback about your product. If you would like me to shoot a YouTube Review of your product, please reach out to me via email to set that up. That video will be shot with me reviewing your product for potential buyers and will contain less direct product feedback and will be filmed with the intent to help customers want to buy your product.

To begin your Online Shopping Experience Review, you simply complete checkout on my website. After checkout, I will reach out to you via email to find out what kinds of products that you would like for me to purchase on your website. After we agree, I will ask you to generate a promotional code (with only 1 use) so that I may checkout on your website and receive the product that I am evaluating and shipping, free of charge.

The reason that I ask you to do this, instead of simply shipping me the product, is that I want to get the full shopping customer experience, so I want the product to come through your normal fulfillment channels. This way, I do not have to incur the out of pocket expenses of purchasing your product, but I am able to test shopping and shipping just like one of your customers would.

Once your product has arrived, I will film your product review, to include the information from above. I will take your product photographs and create your list of top social media influencers. It will only take me 2-4 days to complete and send you your video reviews (both screen capture of actual shopping and overhead video of unboxing and product review), social media influencer list, my Top Tips and your product images.

After I complete your product review, I will create your written product review for you and I will send your video, list and images via Dropbox.

If you would like your product returned to you, please email a return shipping label to me by clicking here. Please send your return label from the shipping address below back to your location immediately after checkout.

This enables me to print the label and have it waiting so that I may quickly return your product to you. If I do not receive a return shipping label via email before your actual product arrives, your products are donated to local schools or charitable organizations that are appropriate to your product. This is so that I do not have large amounts of product accumulating around my studio. Thank you for your cooperation.

I look forward to helping you to better understand your product so that more of your customers can choose you.

elle robertson customer experience designer

Shipping Address: 

Your Customer’s Shoes

C/O Elle Robertson

15655 Airline Highway #1858

Prairieville, LA 70769

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