How Do I Make Your Customers Choose You?
View My Magazine Below To See How I Think And How I Design.
Only You Can Decide To Invest In Your Customer Experience Design.
Your Customer Experience Could Be Ready In....
Please remember that the costs below cover everything. I do not ‘upsell’ my clients along the way. I understand my business costs thoroughly and I try to offer my services at rates that are affordable for those who really value what I can do for their business. For example, if you hire me to come for a 2 Day On-Site Review, the $5000 covers my costs to travel to your location, rent a car, hotel and meals during my stay, travel between your different local storefronts and four hours each day of in person research and design from me. You will receive a complete assessment of both your stores, your website and social media channels (if applicable), your staff, your current customer service, your current customer experience, your competitors and a fully detailed plan for revising and fine tuning your customer experience to gain a competitive advantage.
This investment also covers my cost to hire and direct a professional photographer to capture professional and engaging photos of your business and/or your products to use on your website and social media channels. I will also recreate your logo and slogan if that becomes necessary to clarify your brand promise to your customers. At the end of our two days together, I will provide you with a step-by-step plan to implement to improve or define your customer experience. Most of my On-Site Clients end up hiring me to complete this process for them. However, you may take the plan and execute it yourself using my instructional books (included in this investment) or hire any other designer that you may currently be working with to bring your Customer Experience Design to life.
Many times, I am brought in to assess what is currently happening, identify the unique value that the business is offering, identify their ideal customers, assess their strengths and weaknesses against their competitors and to develop a plan for creating a strong brand and brand promise for the company to deliver on. You may take my plans and hand them over to your current web designer or developer to actually create. That is completely up to you. This is the reason why I split this work into the review side (On-Site Review) and then also offer to complete this plan for those who do not have a web designer in my Customer Experience (CX) Design Package.
OK, HOW MUCH?
Your customer experience is an investment in your competitive advantage.
Your competitive advantage is what causes your customers to choose you.
When customers choose you, you grow your brand and increase revenue.
200+ Page eBook
Do It Yourself
On Our Call Website Evaluation
On Our Call Social Media Evaluation
Get Expert Advice
Make A Plan
Want Information About Your Online Experience?
Review Of Your Current Website
Review Of Your Current Social Media Channels
Suggestions To Improve Your Website
Suggestions To Improve Your Social Media Channels
Full Screen Capture Showing My Work
In Depth Online Company Research
In Depth Social Media Research
In Depth Research About Any Reviews Of Your Company
Full Keyword List Based On My Research
Product Evaluation If You Have One To Send
Full YouTube Video Explaining How To Use Site, Service Or Product
Need A Customer Experience Review And Plan?
Both Of My Customer Experience eBooks
2 Day On-Site Business Evaluation
Online Business Evaluation
Customer Experience Training
Customer Experience Storefront Plan
Customer Experience Online Plan
Revised Logo (3 Options)
Slogan (3 Options)
Domain Name (.com)
3 Matching Social Media Channels
Access To My Private YCS Community Page
Need Someone To Build It All For You?
Everything From Online Review AND On-Site Review, Plus....
Extensive Company Research
Extensive Industry Research
Extensive Competitive Analysis
Storefront Customer Experience Design
Online Customer Experience Design
Logo and Slogan (3 Options)
Matching Email Address
Three Domain Names (.com, .org, .net)
Website Copy Written
10 Page Website (Fully Developed)
SEO Site Optimization
Google Site Submission
5 Matching Social Media Channels
Linking All Channels Together
Social Media Training
First 10 Posts To Each Social Media Channel
1 YouTube Video For Your Business
How I can help.
Educate: I can teach you how to build and monitor your own customer experience through the free tools on my website; DIY Customer Experience Workbook, Blog, Podcast, YouTube Channel, Case Studies, Social Media Channels, Customer Experience Magazine, Customer Experience Motivational Quotes and more.
Consult: For customers who want my direct assistance to help them to create a plan to improve or design their customer experience, I offer step-by-step eBooks, Phone Calls, Brand Building Bootcamps, Online Reviews and in person 2 day long On-Site Reviews.
Design: For customers who want to bring me in to personally conduct all of their research, create or recreate their logo, slogan, website, social media channels and full virtual and physical customer experience designs, I offer my CX (Customer Experience) Design services. If you choose to hire me to create your Customer Experience Design, I keep the process very simple for you. I will come to your business and spend time at your location so that I am able to uncover the unique value that your business brings to your customers. You and I will only meet twice. I work very autonomously, because I know that you are very busy. I only work with one client per month so that I am able to really learn about your business, focus, and create a revenue generating customer experience in a short amount of time.
I handle everything for those 24 clients; logo creation, slogan and brand promise clarification, identify or create your competitive advantage, take or choose all of the pictures for your website, write all of your website and social media text and so much more. I deliver everything to you within one month. I am not a website designer, because websites are simply placeholders online. Yes, building websites is one of the tools that I use to create your overall customer experience, but it does not begin or end with your website.
I am a Customer and User Experience Designer. I create multiple places for you to connect with your customers and I design customer experiences that engineer customer loyalty. It's not enough to simply have a website anymore. You need to have an overall customer experience strategy that causes customers to choose you, rave about you, stay loyal to you and send their family and friends.
Creating a customer experience is as simple as identifying the value that your business can add to your customer's lives, and then telling them a story about your brand that makes them care. When you get customers to care about your brand, customer loyalty comes naturally.Elle Robertson
Get To Know Me
Listen to my Podcast on iTunes and read my free workbook 'Wish Upon A Brand' that goes along with the first nine episodes. Create your own customer experience.
When Can I Start Your Customer Experience Design?
What To Do Next
The Availability Calendar above only applies to the 12 Customer Experience Design Clients that I agree to work with each year. I am available throughout the year for Bootcamps, Phone Calls, Online Reviews and On-Site Customer Experience Design Services. Some clients prefer to get started with a Phone Call, Online or In Person (On-Site) Review so that they feel comfortable getting to know me prior to investing in my customer Experience Design services. If you are more comfortable starting with one of those three options, simply click on the buttons below to be taken to their product pages for full details.
Should you choose a Phone Call, Online or On-Site Review service and then later decide to hire me to create your full Customer Experience Design, I will credit your account for whatever you have already invested with me. For example, if you initially hire me for a Phone Call at $250 in May, then in September you decide to hire me for the full Customer Experience Design, your cost would only be $9,750 instead of the full $10,000, as I would credit you for the original $250 that you had invested in our Phone Call. If you are interested in going ahead and reserving one of my 12 Customer Experience Design Client spaces for your business, simply choose the product titled ‘CX Design’ below and select your month on the product page.
Want More Details?
Now you know a bit more about who I am, but you may want more information about what I can do for your business. Read my Case Study to see a real life example of how I work, how it improved a company’s customer experience and how it increased their revenue.