Please remember that the costs below cover everything. I do not ‘upsell’ my clients along the way. I understand my business costs thoroughly and I try to offer my services at rates that are affordable for those who really value what I can do for their business. For example, if you hire me to come for a 2 Day On-Site Review, the $5000 covers my costs to travel to your location, rent a car, cover hotel and accommodations during my stay, travel between your different local storefronts and four hours each day of in person research and design from me. You will receive a complete assessment of both your stores, your website and social media channels (if applicable), your staff, your current customer service, your current customer experience, your competitors and a fully detailed plan for revising and fine tuning your customer experience to gain a competitive advantage.

This investment also covers my cost to hire and direct a professional photographer to capture professional and engaging photos of your business and/or your products to use on your website and social media channels. I will also recreate your logo and slogan if that becomes necessary to clarify your brand promise to your customers. At the end of our two days together, I will provide you with a step-by-step plan to implement to improve or define your customer experience. Most of my On-Site Clients end up hiring me to complete this process for them. However, you may take the plan and execute it yourself using my instructional books (included in this investment) or hire any other designer that you may currently be working with to bring your Customer Experience Design to life.

Many times, I am brought in to assess what is currently happening, identify the unique value that the business is offering, identify their ideal customers, assess their strengths and weaknesses against their competitors and to develop a plan for creating a strong brand and brand promise for the company to deliver on. You may take my plans and hand them over to your current web designer or developer to actually create. That is completely up to you. This is the reason why I split this work into the review side (On-Site Review) and then also offer to complete this plan for those who do not have a web designer in my Customer Experience (CX) Design Package.