Next Steps For Your Customer Experience Design?

Hi I'm Raphaela
CX Quote UX Quote Your Customer's Shoes
CX Quote UX Quote Your Customer's Shoes

What To Do Next

I am available throughout the year for Bootcamps, Phone Consultations by the hour, On-Site Customer Experience Design Reviews and for any of the individual services listed in my store. Some clients prefer to get started with a Phone Consultation or a 2-Day On-Site Review so that they feel comfortable getting to know me prior to investing in the larger Customer Experience Design package. If you are more comfortable starting with one of those two options, simply click on the buttons below to be taken to their product pages for full details.

Should you choose either the Phone Consultation or the On-Site Review and then later decide to hire me to create your full Customer Experience Design, I will credit your account for whatever you have already invested with me. For example, if you initially hire me for a Phone Consultation at $250 in May, then in September you decide to hire me for the full Customer Experience Design Package, your cost would only be $9,750 instead of the full $10,000, as I would credit you for the original $250 that you had invested in our Phone Consultation. If you are interested in going ahead and reserving one of my 12 Customer Experience Design Client spaces for your business, simply choose the product titled ‘CX Design Package’ below and select your month on the product page.

Please remember that the costs below cover everything. I do not ‘upsell’ my clients along the way. I understand my business costs thoroughly and I try to offer my services at rates that are affordable for those who really value what I can do for their business. For example, if you hire me to come for a 2 Day On-Site Review, the $5000 covers my costs to travel to your location, rent a car, cover hotel and accommodations during my stay, travel between your different local storefronts and four hours each day of in person research and design from me. You will receive a complete assessment of both your stores, your website and social media channels (if applicable), your staff, your current customer service, your current customer experience, your competitors and a fully detailed plan for revising and fine tuning your customer experience to gain a competitive advantage.

This investment also covers my cost to hire and direct a professional photographer to capture professional and engaging photos of your business and/or your products to use on your website and social media channels. I will also recreate your logo and slogan if that becomes necessary to clarify your brand promise to your customers. At the end of our two days together, I will provide you with a step-by-step plan to implement to improve or define your customer experience. Most of my On-Site Clients end up hiring me to complete this process for them. However, you may take the plan and execute it yourself using my instructional books (included in this investment) or hire any other designer that you may currently be working with to bring your Customer Experience Design to life.

Many times, I am brought in to assess what is currently happening, identify the unique value that the business is offering, identify their ideal customers, assess their strengths and weaknesses against their competitors and to develop a plan for creating a strong brand and brand promise for the company to deliver on. You may take my plans and hand them over to your current web designer or developer to actually create. That is completely up to you. This is the reason why I split this work into the review side (On-Site Review) and then also offer to complete this plan for those who do not have a web designer in my Customer Experience (CX) Design Package.



Your customer experience is an investment in your competitive advantage.

Your competitive advantage is what causes your customers to choose you.

When customers choose you, you grow your brand and increase revenue.


$125 Per Site

Want Information About Your Web Page Experience?


Screen Capture Of Me Shopping On Your Site

What I Loved

Where I Struggled

What I Wanted To See

My Overall Impression

Page Suggestions

Learn More...


$150 Per Review

What Did I Think About Your Product + Packaging?

Unboxing Video

Shipping Speed Info

First Impressions

Product Overview

           Get Expert Advice

                 Get Feedback         

          Make A Plan

   Learn More.....


$250 Per Test

Want To See Who I Would Choose + Why?

Screen Capture Video Of Me Shopping On Both Sites

Where I Struggled

Who Had What I Was Looking For

Who Would I Choose

Why I Chose Them

Site Suggestions

Learn More...


$500 Per Shop

What Is It Like To Shop As Your Customer?

Screen Capture Of Me Shopping On Your Site

Checking Out On Your Site

Emails I Received

Unboxing Your Product 

What I Expected Versus What I Received

Site, Shipping + Product Suggestions

Learn More...

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